As proud supporters of recycling, AI Melbourne were overjoyed to work with the world leader in the field of reverse vending with their Return and Earn container deposit scheme in NSW. The start-up initiative involves placing kiosks around the state so the consumer can earn 10 cents per bottle or can when placed in the collection kiosks. Since starting the operation in November 2017, this recycle company has placed over 50 collection kiosks across the state. The initiative has been received with incredible popularity and success, collecting over 100,000,000 cans and bottles. As a fast-growing established global organisation, the company faced challenges with having no visibility and reporting on how their calls were being answered and managed.